This section lists “Terms and Conditions” , “Privacy Policy” and “Cookies Policy”

Terms and Conditions

General Terms

Welcome to a service provided by TOP MRI LIMITED (“TopMri”) that helps you organize non-emergency healthcare services such as medical imaging, diagnostics & consultations. Our website also provides information on medical imaging, health check-ups and other medical services. The website allows you to search for and find medical services, compare and process your reservations and take payments on behalf of multiple Medical Service Providers. TOP MRI LIMITED is an English company (company registration number 11311071) with registered office address as 48 Lawrence Avenue, New Malden, Surrey, KT3 5NA.

We ask you to carefully read and, before sending us a booking request to accept the following terms and conditions (the “T&C“) that govern the service (the “Service“) that TopMri makes available on (the “Website“).  TopMri reserves the right to modify the T&C without notice when such modifications become necessary due to, without limitation, changes in market conditions, changes in rules and regulations, or modifications to the risk factors associated with  TopMri’s provision of the service through the Website.

TopMri would like to inform you that, when you buy or book any products or services on its websites, you may be offered other products and services from our partners. TopMri shall not be liable for any errors, negligence or incorrect information that may be supplied in relation to the products or services supplied by its partners.


TopMri is an organizer and facilitator for non-emergency healthcare services such as medical imaging, diagnostics & consultations.

Our Service is only available for persons 18 years and over. facilitates contact with, imaging and diagnostic centres, doctors and other medical service providers in order for you to make informed decisions about your treatment options. We strongly encourage and advise you to discuss all medical issues with the clinicians (including GP, Radiologists and Radiographers) and take as much time as required in making an informed decision.

TopMri is not a Medical Service Provider and does not manage, control or operate any Medical facility, Imaging centre or Diagnostic centre. TopMri being a facilitator cannot be made liable for any delay, default, failure, improper, incomplete services provided by the Medical Service Provider / Treating Doctor / Clinician and/or for any injury, sickness, accident, discomfort, death, loss or damage of any kind whatsoever which may arise due to any act of negligence, deficiency or default in services, of the management or employees of the Medical Service Provider.

The Medical Service Provider and/or Treating Doctor / Clinician shall be solely responsible for all treatment to be provided by it to the Clients / Patients, including but not limited to surgical, medical, wellness, beauty and all related queries, opinions and complications and TopMri shall not be responsible for the same.

In case of any emergency, complication or medical requirement, of whatsoever nature, arising with regard to the Client/Patient’s treatment due to the Client/Patient’s present or past illness or the side effects/allergy of / to drugs/medicines/contrasts/dyes or lack of adequate treatment, pre, during or post-treatment will be the absolute responsibility of the Medical Service Provider and/or the treating Doctor/Clinician, as the case may be and TopMri shall not be responsible for the same. In case the Medical Service Provider and/or the treating Doctor is not competent in handling a particular emergency or complication arising pre, during or post-treatment of the Client/Patient, it shall be the absolute responsibility of the Medical Service Provider and/or the Treating Doctor/Clinician, as the case may be, to refer or call upon the competent medical authority, after taking the consent of the Client/Patient or his/her family members/relatives/escorts/friends and TopMri shall not be responsible for the same.

All Medical Services will be provided to Client/Patient by third parties that are independent of TopMri. Client/patient hereby agrees and acknowledges that in no event shall TopMri, its managers, officers, directors, partners, employees, affiliates, successors or assigns be liable to Client/Patient on account of any claim, cause of action, obligation, damage (including, without limitation, personal injury or death and property damage), liability, loss, cost or expense (collectively,” Losses”) arising out of or relating to any Third Party Products or Services. Client/Patient has the sole responsibility to check each Third Party’s terms and conditions that apply to the goods or services it provides, including any applicable exclusions or limitations of liability imposed by the Third Party. Client/Patient hereby agrees and acknowledges that in the event of any such losses suffered by client/patient relating to or arising out of any Third Party Products or Services, Client/Patient shall look solely to the Third Party that provided such Third Party Product or Service for any applicable remedy or compensation and not to TopMri. Client/Patient hereby agrees that TopMri shall not have any liability for any indirect special, punitive, incidental or consequential damages of any kind whether alleged as a breach of contract or tortuous conduct, including negligence.

We strive to find a suitable partner (Medical Service Provider) for you based on your needs, communication with you, and information about our partners. While we make efforts to match you with an appropriate partner, we cannot make medical judgments about your condition – only qualified medical practitioners can do so. If you find the introduced partner inadequate, please notify us promptly.

If a referred partner can’t provide services, we’ll endeavor to find an alternative partner.

We expect you to have a referral when you come to us for booking a service. If not, we will introduce you to a partner that providers general practitioner service who will review your request and will prepare the referral for you. The general practitioner may contact you through email or phone. If the general practitioner is unable to refer you based on a remote consultation or the information provided then we will inform you and will request you to arrange a referral yourself.

If we are unable to recommend a medical service provider partner that is not able to provide a service based on your requirements, location or availability then you can ask us to cancel your request. 

Reports, Images and other Scan related material

The patient or their clinicians can directly request the copy of scan images and report from the imaging centre where their scan was performed. These imaging centres keep the patient records for several years after the scan or other service is provided. All reports and images are produced by third party medical providers including radiologists, consultants or medical services providers registered in the UK. TOP MRI has no influence on the reports and images produced.

Though TOP MRI or an associates Doctor (GP) or the associated Medical Service provider will be sending the reports and/or images to Referring Clinician and/or Client/Patients, it is the responsibility of the Client/Patient to follow up with TOP MRI and the Medical Service Provider in case the results are not returned within a reasonable time.

If you are unable to access/download/share the scan images due to technical reasons then please inform the imaging centre and they should help you with the technicalities. If you still need help then please reach TOP MRI and we will either guide you to the right person and/or help you in accessing/downloading/sharing your images.

Self Refer

For self referring Clients/Patients, TopMri provides a service where the personal and medical information provided by the Client/Patient is forwarded to one or more Clinicians (mainly General Practitioners) associated with TopMri. These Clinicians are independent of TopMri and may charge a fee for their service, which may be collected by TopMri or the Medical Service Provider on behalf of the Clinician. Client/patient hereby agrees and acknowledges that in no event shall TopMri, its managers, officers, directors, partners, employees, affiliates, successors or assigns be liable to Client/Patient on account of any claim, cause of action, obligation, damage (including, without limitation, personal injury or death and property damage), liability, loss, cost or expense (collectively,” Losses”) arising out of or relating to any Referring Clinician or Doctor.

Information and Website Content

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracy or errors to the fullest extent permitted by law.

The content on this website is not intended to be a substitute for professional medical advice, diagnosis, or treatment, and does not constitute medical or other professional advice.

Please remember that medical information provided by TopMri must be considered as an educational service only. This mechanism is not designed to replace a physician’s independent judgment about the appropriateness or risks of a procedure for a given patient. TopMri shall do its best to provide you with information that will help you make your own healthcare decisions.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearances and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of this terms & conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim to damages and/or be a criminal offense.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorsed the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without prior written consent from TopMri.

Force Majeure

The obligations of TopMri to perform under this Agreement shall be excused during each period of delay caused by matters such as strikes, riot, explosion, war, fire, flood, earthquake, tsunami, sabotage, terrorist attack, accident to or failure of machinery or equipment or industrial action, shortages of power or raw material breakdown or unavailability of fuel, labour, or transport facilities, accidents or abnormal impediments to transportation, government orders, acts of God, or other causes beyond the reasonable control of TopMri

Privacy Policy

Personal Data Processing

TopMri respects the privacy of its clients and promises to earn and keep their trust. Care giving is a very personal & private subject, and we want you to feel as comfortable as possible visiting our website and using our services. All the medical and personal information about the recipient of our services is kept confidential and will not be used in ways to which you have not consented. The policy may change from time to time in order to adopt the changes in the company policies or as per the rules set out by the regulatory bodies.

The information we collect and why do we collect it?

TopMri may collect details like names, contact numbers, email addresses, home/work address, IP address, medical information including previous reports, scan images, test results, clinician details, etc and other particulars about the Client/Patient preferences. All this information is collected to facilitate appropriate medical and related services to the Client/Patient through medical service providers. In addition to TopMri the doctor(s) and Medical Service provider(s) may also ask for similar information from the client that could be through the medium of phone, online form, email or paper.

Who is the information shared with?

We do not provide any information supplied by you to any outside organization for any reason, other than the ones required to facilitate the medical services and related processes. For self-referring patients who wish to need medical guidance and/or arrange a referral for the scan, the information is shared with one or more partner independent GP (s) or GP Practices that are registered with GMC and are allowed to practice in the UK. If you want us to share your data to any third party then we will need a written consent from you by email.

Where do we keep the information?

Information is kept electronically using strong passwords and encrypted software systems. TopMri uses some of the industry popular software services to store and process the data. Information on privacy policy of these software services is available on their respective websites. We do not store any Credit Card or Debit Card details with us and that is manage by our online payment processor Only the last 4 digits of the card, expiry date and card type are shown on the stripe website dashboard through our login.

  • Email Services and Data Storage (; (Microsoft))
  • Client Relation Management and Client Specific Data (
  • Invoicing System (
  • Web Forms (,
  • Web Hosting (
  • Communication System – for Phone and Fax (,,
  • Payment System ( or through Direct Bank Payments
  • Website Analytics (
  • Online Chat (;
  • User behaviour on the website (
  • This site or product includes IP2Location LITE data available from

Duration for which the information is kept

The information may be kept for several years (5 to 7 years) in order to provide it to the Client/Patient if required in the future for medical or statutory purposes. The Client/Patient can request to TopMri for removal of their data at any time. For such requests kindly email to or write to our address provided in the contact section.

Questions or Complaints regarding data privacy?

For any questions, feedback or complaints regarding how we process the client/patient data, kindly send an email to or write to us at our official address given in the contact section. Our data team will try to get back to you within 15 working days.


The T&C and the relationship between the Client/Patient and TopMri are governed, in the measure allowed by applicable regulations, by English law. Regarding what is allowable by applicable regulations and international agreements, the parties agree that the resolution of any dispute that could arise between them according to the T&C, the relationship created between them will be under the exclusive jurisdiction of ordinary courts at TopMri’ headquarters. TopMri also reserves the right to meet with the Client/Patient in a competent court at the User’s domicile.

Client/Patient Acknowledgement

Client/Patient acknowledges that any and all medical advice, procedures, care or other Medical Services may involve significant risks. Such risks include, without limitation, incorrect medical advice, unsuccessful medical procedures, inadequate medical care, medical malpractice and personal injury or side effects.

Cookie Policy for TopMri

This is the Cookie Policy for TopMri, accessible from

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Forms related cookiesWhen you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
  • Site preferences cookiesIn order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
  • Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
  • As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
  • The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.For more information on Google AdSense see the official Google AdSense privacy FAQ.
  • We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.
  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including;,,, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the

However if you are still looking for more information then you can contact us through below contact methods:

  • Email: